Frequently Asked Questions

1. Where can I find the latest information on Covid restrictions and regulations in your restaurants?

For our dine-in safety information, please click here.

Four our Click & Collect safety information, please click here.

2. Do you offer takeaway or delivery?

You can see a list of restaurants also offering takeaway or delivery via Deliveroo via our website here.

3. What is your deposit policy?

We have a deposit policy for Christmas party bookings which requires the following:

• Parties for 7 or more people will require a €5 per person deposit to secure the booking (until then the booking remains provisional)
• Deposits are payable within 7 days of making your booking
• Cancellations made 7 or more days in advance of the booked date will be refunded in full

If you have made your booking online, the restaurant manager will contact you regarding your deposit.

4. Where can I find the location and contact details of your restaurants?

Please visit the restaurant finder section of this site for comprehensive restaurant information. The following general information applies to all our branches:

• We have a new audio menu for our visually impaired customers. The Good Food Talk app (GFT) taps into the current capabilities of smart phones and computers and allows the customer to listen to our menus in the restaurant or at home. It also enables the user to view menus in dyslexic fonts or high contrast displays. If you don't have a smart phone. Please ask our restaurant team and they will be able to provide an iPad with the GFT app loaded.
• All Milano restaurants are entirely non-smoking.
• Unless otherwise stated Milano restaurants are open from 11.30am until 11.30pm.
  Please visit the Our Restaurants section to find details of your nearest restaurant.
• All Milano restaurants have baby changing facilities and disabled toilets. Please check our restaurant finder for details.
• Milano accepts all major credit cards. Unfortunately Milano are no longer able to accept personal or business cheques

5. How can I contact your Head Office?

• Please visit the Talk to Us page where you can submit your question or comment. Alternatively you can contact us via:
• Address: Customer Services, Milano Restaurants Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX
• Email: Customerservices@milano.ie
• Telephone: You can also speak to us directly via 1800 855 156
• If you are a journalist with a press query, please contact Communications@pizzaexpress.com. Please note, all official comment must come from the Milano Press Office and our pizzeria teams should not be approached for comment under any circumstance.

Please remember to include your telephone number and address, and we will get back to you as soon as possible.

6. How do I go about buying Milano gift vouchers?

Gift vouchers are available in denominations of €10 or €20 from all Milano restaurants

7. I'm interested in becoming a franchisee of Milano. How do I go about it?

Milano do not offer franchises, however, if you have a great location for a Milano restaurant we would love to hear from you. Please email Customerservices@milano.ie

8. I would like to work for Milano

For all Team Member and Management vacancies, please visit our careers website on https://www.pizzaexpressyourself.com/milano to apply online.

9. Do you support charities and local organisations?

Milano currently supports charities through donations on our menu, as well as local and community charity donations, in conjunction with our restaurant management teams. Read more information on our Veneziana Fund and Enable Ireland charity work.

In addition, thousands of children visit Milano every year as part of our School Visits programme. We want to help make cooking exciting for children and get them enjoying it while they’re still young. So we run free visits for local primary schools and turn our kitchens into classrooms. The kids have a great experience while picking up some useful skills as well. If you would like to get involved, please contact your nearest restaurant to find out when they are available.

10. Do your restaurants take bookings?

It is possible to book, both online and by phone at most of our restaurants. Each restaurant has its own policy which is designed to best meet the needs of its local customers. Please do contact your chosen restaurant for more information. Find your nearest restaurant and contact details.

11. Does Milano provide Children's parties?

We do offer pizza making parties although we should mention that not all of our restaurants can offer these parties and those that do usually carry day and time restrictions - this is purely so we respect all of our customers and therefore try and offer parties during quieter times in the restaurants!

Our parties are available for €16.95 per child. Full information about what our parties include can be found on our Kids Pizza Making Parties page. Parties can be booked directly with the manager of your chosen restaurant, who should be able to reconfirm the above and answer any questions you may have.

*Please note this Children’s parties bookings are guided by the latest Covid government restrictions and regulations. Please contact your local restaurant for more information.

12. What information do you have regarding allergens or the suitability of the menu for different diets?

See our menu for full information on all our dishes.

You can download full allergen and suitability information for our food and drinks here.
Unfortunately, it is not possible for us to guarantee our busy kitchens are 100% allergen/contamination free.

You can download our nutritional information here.

Nut allergies
We mark products that may contain nuts with an 'N' on our menu. Although dishes without this symbol are made without nuts, there is a possibility that traces of nuts may still be found in them.

Vegetarians and vegans
We mark products suitable for vegetarians with a 'V' on our menu.
Our pizza bases are completely free of animal and dairy products and are suitable for both vegetarians and vegans.
Our famous passata sauce is made from tomatoes, salt, pepper, fresh basil and oregano.
All our pizzas are made by hand and can be ordered without the toppings as requested by guests, or swapped for their preferred choice.
We offer a vegan and dairy free mozzarella alternative*

Gluten-free
We mark gluten-free products with ‘GF’ on our menu.

If you need any further help or advice please email aqs@milano.ie

*Dine in or Collection only

13. Have you ever thought about doing smaller pizzas for children?

We have our famous Children's Piccolo Menu. With three mini courses and a Bambinoccino to finish, it's perfect for pint-sized appetites.

14. Could you email me a copy of your menu?

Our full menu is available via the 'Our food' section of our website.

15. Does Milano use genetically modified products?

To the best of our knowledge - and according to the guidance of our suppliers - Milano does not use any GM products on our menu.

16. How can your House Dressing be suitable for vegetarians if it contains Worcester sauce?

Our House Dressing does contain Worcester sauce, but it is made without anchovy and is therefore 100% suitable for vegetarians.

17. I am a food and drink supplier, who do I contact to discuss my products?

If you supply food or drink products that you think may be of interest to Milano, please send details to info@milano.ie

18. I have a site/building that may be of interest to Milano

If you have a building that would be of interest to us, please email Customerservices@milano.ie

19. Where do you buy your furniture and fittings?

Milano uses a wide range of suppliers. Contact info@milano.ie for further information.

20. Are your chicken dishes halal?

At Milano the quality and integrity of our ingredients remain our number one priority. The chicken used in our dishes is halal certified at source. Our teams in restaurants are happy to provide this information, and in addition it is available on the customer service section of our website. We are looking at whether we take steps to make this information even clearer in our restaurants.

We’re committed to high animal welfare standards and as such the birds are stunned before slaughter. The quality, safety and integrity of our products is paramount. None of our other meats are halal. Whilst the chicken we use is halal, we are not a halal restaurant; this is due to the presence of other non-halal meats in our restaurants and our kitchen processes.

21. Where can I find information regarding mobile pay?

Please see a list of mobile pay FAQs here.

If you have any further questions please contact us at Customerservices@milano.ie